How Secret Filming Uncovered a Multi-Million Pound Timeshare Scheme
Prosecutors have labeled it as a major deceptions of its kind in the UK.
In all 14 individuals have been convicted for their part in a £28m conspiracy to cheat more than 3,500 timeshare owners.
The targets were desperate to exit long-standing timeshare contracts and went looking for help.
The majority were aged between 60 and 80. In excess of 500 of them surrendered over £10,000, and a single victim handed over over £80,000.
Those targeted were subjected to intense sales meetings lasting up to six hours. They were out of money, possessing useless fake "points" and still trapped in high-priced timeshare contracts they often use.
The Company Behind the Deception
The firm at the core of the fraud was the timeshare resale company. They accepted customers' funds to fund the proprietors' lavish way of life of private schools, millionaire mansions and exclusive air travel.
The individual at the helm of the organization, the main defendant, was sentenced to a 90-month jail time in January for fraudulent conspiracy.
Recently, his wife one of the co-defendants was one of the final three to receive sentencing.
She was handed a two-year long suspended jail sentence at Southwark Crown Court after admitting financial crime.
The outcome represents a lengthy process and represents a significant success for the people who spoke out, the police and legal representatives.
How the Inquiry Started
The initial awareness of the company emerged during the mid-2016. I was working in the investigations unit of a broadcasting service, making documentary shows.
A friend mentioned that his mother had taken over the use of a vacation unit in the Spanish coast and, after years of holidays, had begun looking to exit the deal.
It is important to recall how widespread vacation properties had become with English tourists in the 1980s and 1990s.
Holiday ownership enabled individuals to access the equivalent unit each season, or exchange their weeks with other owners who had apartments in other resorts. Approximately 600,000 holiday enthusiasts took up that option.
The first timeshare rush was accompanied by a lot of stories about dishonest operators mis-selling properties. They were regularly featured on investigative TV programmes.
The standard holiday ownership agreement locked buyers for long periods.
At that time, those holders who had used their assigned property in the sun for a long time were ageing, and a large proportion were hoping to wave goodbye to their holiday properties.
Some had health issues and couldn't get to their units. Some just thought they'd enjoyed sufficient use from them. And some had passed away, in many cases leaving their family members to take over the deals - plus their regular contributions and service charges.
The Covert Probe Develops
And that's where the relative had been placed. She searched the web for solutions and came across the company, a firm whose website promised to terminate her agreement.
But, having submitted funds and scheduled a consultation with them, her loved ones became suspicious.
Subsequent checking revealed hundreds of people reporting they had submitted funds and got nothing from the service. Actually, they had suffered financially. A lot of it.
Our team began investigating what was happening. It was rapidly apparent that there were questionable operators working within the vacation property industry.
An attorney had many grievance cases waiting to sue the company.
We spoke to clients who had used the firm and they all told the same story. They assumed the company would buy their property from them but when they participated in a session (for which they submitted funds initially) they were informed there was no market for their property.
In place of that, they were encouraged - indeed pressured - to commit further cash acquiring "the company's points system", linked to the business's umbrella group, the parent organization.
The nature of these rewards was not exactly clear. They sounded like a kind of currency, offering cheaper vacations and services and retail offers.
And they were apparently "transferable with fellow investors, eventually.
Committing funds up front now would result in an long-term benefit that would cover the company's charges and result in the property owner with a gain, freed at last from their burdensome contract.
An unrealistic promise? Certainly, that proved correct.
A 'Bait-and-Switch Scam'
Based on these descriptions were true, this was a major deception.
This is known as a "misleading sales."
A business - in this case the organization - "attracts the client by marketing a defined offering and then say that's not available, directing the individual to an alternative, lesser offering.
Such practices are unlawful. Possessing all the accounts we had assembled, we presented the rationale to discreetly video one of the organization's sessions.
The process requires dedication, work, and strong justifications for why this is the only way to gather the data needed to demonstrate illegal activity.
With approval secured, our limited crew set up a consultation with one of the company's representatives in Stratford-Upon-Avon.
Posing as a ordinary individual wanting to help his mother free from her timeshare contract|holiday ownership agreement